We, at “Veeraloka” value complete customer Satisfaction and accept all orders placed through our official website. In order to purchase products online, you must sign up as a registered user. If you haven’t already done so, you’ll be asked to register as a registered user when you check out. Once the order is confirmed, the customer will receive an email with additional information about the order (Order ID, Order Date, Estimated Delivery Date etc). Customer can cancel the product anytime they want. They will then be sent a cancellation email after confirmation.
If the product is delivered damaged such as crumpled, water damage and other extreme damage. You may raise the concern by mailing to info@veeralokabooks.com or by calling +91 70221 22121. All returned items must be in their original condition and customer should provide the bill related to the product and customer should provide a proof of damage either by taking a photo or a video. Your packing slip is not a prepaid Bill. Electronic books are non-refundable, if you are having compatibility issues, please contact info@veeralokabooks.com. We will only issue a replacement/return to damaged products if it qualifies the above return policy.
Please note that additional terms and conditions may apply to the purchase of certain products (and these shall take precedence if they conflict with the terms and conditions). Where this is the case, it will be brought to your attention prior to purchase.